Terms and Conditions

By placing an order with us, you confirm your agreement to the terms and conditions below and have also read and accepted our refunds policy. Should you have any questions about any aspect of your purchase, we suggest you contact us before placing your order. Meg K9 does not accept any liability for misuse of our products. In the event of injury, Meg K9 does not accept liability.

Guarantee

In the unlikely event of you not being completely satisfied with your purchase from Meg K9 we are happy to offer a refund or replacement of items returned to us subject to these terms and conditions and our refunds policy.

We offer a a 2 year Guarantee for any stitching breakages. A replacement item, repair or upgrade may be offered. If the item is deemed to have suffered from excessive use or misuse, you will be charged for replacement or repair. No guarantees are given as to the effectiveness of any product. Products may not be returned for a lack of effectiveness. As of 1st April 2022 our Guarantee is now 2 years.

Delivery

Your order is delivered either by Courier or Royal Mail. This does not mean that your order will be delivered the day after your order as we have to make your product. If you would like to find out when your order is likely to arrive please email us.

Please take care to make sure you have ordered the right product before you pay. Because all of our leads & collars etc are bespoke (your order will be made especially for you) we will not accept any changes to an order that has already been made or on orders where a non-stock colour or part has been ordered especially for you. If you send an email to add to or change an order we cannot be held responsible for any resulting errors with your order. We work to the automated order that comes through. If a mistake on the Clients part results in a cost to Meg K9, you may be liable to an extra charge to cover these costs.

If you really do need to change an order then this must be confirmed by telephone or by obtaining confirmation from us either by telephone or email where we will state that we accept the changes.

Colours & Sizes

Unless otherwise stated our standard products use 19 & 25mm webbing & nickel plate trigger hooks and rings / plastic fittings such as slide adjusters and side release buckles. We can also provide brass fittings for some products. Sometimes we may need to send the next nearest colour if your chosen colour is out of stock, please state if the colour is important.

Returns Policy

Please see the returns page for more details. All returns must include your name, address, order number, the reason for return and whether you prefer a refund or replacement (if offered). Our address for returns is:

Meg K9

1 Metheringham Heath, Nocton, Lincoln. LN4 2AJ. Email: [email protected] Tel: 07947 197713

Faulty Items

In the unlikely event that an item is faulty through a stitching, fittings or material defect, please contact us (see ‘Guarantee’ above).

All Other Returns

You have a cooling-off period of 14 working days in which to cancel your order, starting from when the goods are received, without having to give a reason subject to our refunds policy.

The right to withdraw can be exercised by the client, even after the goods have been delivered, or the services have been provided subject to our refunds policy. The client is entitled to receive a full refund for a cancelled contract within 30 days subject to our refunds policy. Exceptions to this are custom made or personalised items (this is anything where you entered a custom measurement for your dog or we made to your specific requirements. See the returns page for more details).  A refund will be made for the value of the goods (excluding P&P). If an alternative product is required, postage and packaging will be charged. Please see more details on our returns page.

Unwanted Items

Items returned as unwanted are subject to postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dog’s neck size/length of lead if you are in any doubt please enquire as to whether your chosen product is suitable. If you choose to cancel your order after entering your details, any transaction charges incurred by us will be deducted from your refund.

Products that do not qualify for a refund:

• Anything that is neoprene lined.
• Any product not on the website.
• Any product that was ordered in especially for you that was not in stock.
• Anything that asks for a custom measurement specifically for your dog.
• Anything that you sent us a design for or that was a special request.
• Anything used and/or dirty unless faulty within the guarantee period.
• Any personalised (embroidered) product.

Ordering out of stock items.

In the event of you ordering an item that has become out of stock, usually, a delay of 3-5 days will be added on to the length of time it would usually take to deliver your item. If it is something that cannot be restocked we will ring you and offer a replacement. If we cannot get hold of you by email or phone, it will be assumed that having read the terms & conditions, you are happy to accept a similar product.

In the case of an item having to be returned, that is deemed to be Meg K9 at fault we will refund your postage both ways.

If you request a product that we have to order materials in especially for you, this is classed as a custom order and may not qualify for a refund.

This agreement is a legal document which sets out your rights and obligations and those of Meg K9.

Prices

Prices include VAT but are subject to delivery charges as stated at the checkout.

Data Protection Legislation

The personal information we hold about you is collected at the time you place an order with us. The information we hold about you is kept by Meg K9 and is never passed on to any third party.

This agreement

By using the Meg K9 website and ultimately making a transaction, you are agreeing to our terms & conditions.

Applicable law

Every sale shall be deemed to be performed in England; English law shall govern each transaction, including (without limitation) all contractual and other relationships, which arise as a result of such sales. You and we submit to the non-exclusive jurisdiction of the English courts in relation to any disputes arising out of any sale.

Making a contract with Meg K9

In return for the service we give you, we ask that you agree to use your correct name, address and any other details. You may be asked to enter credit, debit or other banking account details. You must ensure that (a) you are fully entitled to use that bank account at the time when you provide those details and when you use the bank account, and b) the account has available funds to cover all charges incurred. If any of the information you enter becomes incorrect or is superseded, then please notify us with the correct information immediately.

To register for Meg K9 services, you must legally be able to enter into contracts for goods and services that you may buy here. This means that you must be at least 18 years old.

Tax & Duties

All our prices include VAT.

Misuse of site

Meg K9 reserves the right to cancel any order without explanation.

Corrections

Descriptions of goods and services included in the Meg K9 site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them but sometimes errors remain that we are unaware of. However, you should know that the colours and appearance of images may vary very slightly from the way they appear on the screen.

Intellectual Property and Product Copying

All designs, materials, product specifications, and branding used by Meg K9 are the exclusive intellectual property of Meg K9 and are protected by design rights, copyright and trademark laws. Any attempt to reproduce, copy, modify, or use our products, images, designs, or unique features for commercial gain, without express permission from Meg K9, is strictly prohibited and constitutes a violation of intellectual property rights.

In the event that we discover any unauthorised duplication or reproduction of our products, we reserve the right to pursue legal action to protect our intellectual property. This includes, but is not limited to, seeking compensation for any infringement or loss of business resulting from such actions. We remain committed to ensuring our designs and innovations are exclusive to Meg K9 and our customers.

If you have any questions or require permission to use Meg K9 materials in a specific way, please contact us directly at the details provided below.

Copyright

The images and designs used on the Meg K9 website are the property of Meg K9 or their respective copyright owners and are used by Meg K9 pursuant to express authorisation from copyright owners or their agents. You acknowledge that all copyright, trademarks and other intellectual property rights in and relating to Meg K9 are vested in Meg K9 or our partners where appropriate. You must not use, reproduce, modify or distribute any product, image or text content whatsoever.

Loss

Please be aware that we will not be liable to you or any third party for any loss, indirect loss or damage, or for any loss of data, profit, revenue, business or management time, howsoever caused. You also agree that the liability of Meg K9 under this agreement (whether arising in negligence or otherwise) will not under any circumstances exceed an amount equal to the sums paid or payable by you for the said transaction.

This does not affect your statutory rights as a consumer.

Consequential Loss

In the event of consequential loss, Meg K9 can only be responsible for the cost of your order.

Reasonable Control

Meg K9 shall not be liable for any failure to perform in its obligations under this agreement if caused by matters beyond our reasonable control.

Changes to this Agreement

Meg K9 reserves the right to change the terms of this agreement from time to time. The new version will take effect from the day of change. Price and availability information are also subject to change without notice.

Severability

In the event that any term of this agreement is held to be unenforceable or invalid by judicial decree or decision, the remainder of this agreement shall remain valid and enforceable.

Social Media Competitions Entrants are not restricted to UK residents, but if you win and live anywhere other than mainland UK, we ask that you pay the postage. There is no purchase required to enter. Making a purchase does not increase your chances of winning. The details of the length of competition and when it ends may be found on each post. The judging criteria are on each post. The prize is stated in each post. When a monetary voucher is a prize, no refund will be given if you spend less. By entering any competition you allow us to use as we wish any user-generated content and so release the rights to us. All entrants must be 18 or over. The competition is voided where any of the above rules are broken.

Updated 11th November 2024