** UPDATE on lead times ** I am experiencing a bit of a back log on orders due to a) being closed for 2 weeks and b) just general growth in organic traffic. I estimate no more than 1 week extra on delivery times. We hope you will think that the products are worth the wait and that you will be very happy when your do lead order arrives.
Delivery is usually *next day if your order comes through before 12:00 midday (if there is likely to be a delay with out of stock colours or components, we will email you). Sometimes, not everything is in stock so it will add a couple of days to your order.
International shipping starts at **£12.00, however when we ship your parcel if there is a difference in the cost to send your item then we will refund you the difference.
Northern Ireland / BT Post codes *** delivery charges – Quite often costs less than £12 but it depends on the weight of your item, so if your postage (Royal Mail) comes to less than £12 less £2 handling charges then we will refund the difference.
Delivery price quote – We are more than happy to quote for shipping. Please email your order here and I will get you a delivery estimate.
Sale items / discounted items – In some cases we may send 1st or 2nd class Royal Mail if your item is one of the following – free or donated item/s, sale items, or items with generous vouchers!
We use a local company – Lincolnshire County Couriers who use APC and we use Royal Mail for worldwide shipping. Postage is never any more that £6.50 for the UK (£6.50 for heavy items – either bulk orders or dog training leads 30 metres and over and rarely over £18.00 for Worldwide.
We source our materials from the UK so if we need to order anything, we can potentially get it here quickly.
If you would like to ask how long your specific item it likely to take to arrive then please give us a call and we will be more than happy to try to give you a more accurate time of delivery.
If you would like to know more please contact us on firstname.lastname@example.org or call us on 01522 810150
* Next day delivery applies to all orders received before midday excluding Fridays. In about 5% of cases a colour or component might be out of stock, this will add 1-2 days to your order delivery time.
** We are more than happy to ship to all countries, but are mindful that it is expensive. If we ship your parcel and it comes to less than £12 (£2 will be deducted from this for handling – this means going to the post office and packaging materials, time etc).
*** Northern Ireland / BT Post Codes – we will refund any over charge in posting your parcel less £2 handling.