Delivery Policy

Delivery expectation update for June, please expect deliveries from next day up to 2 weeks depending on what you have ordered.

Please be sure to put ‘safe place’ leaving instructions on your additional comments (at the checkout) if you are not going to be in otherwise delays will be experienced.

Delivery charge

We use a variety of delivery options such as Royal Mail or a courier of our choice.

The cost of delivery reflects the overheads incurred as a result of using the postal service or a courier and means your parcel could be sent either by Royal Mail or a courier.

Less popular items may mean adding a couple of days onto the lead time. Items such as brass trigger hooks and rings and brass circle chains often need to be ordered in. If you have ordered for example an unusual colour like pink, emerald, sky blue etc then we generally order these in when required hence the small additional cost for some colours.

In general terms, people are pretty impressed with our service and delivery but due to some problems out of our control with regard to courier companies, we have had to be more choosy about who we use. Good old Royal Mail is more reliable but slower due to needing to physically go to the post box or post office.

Upgrade

If you would like to check by what method your delivery will arrive or upgrade to a different service, please email me or call 01522 810150.

For a more accurate delivery time …

If you would like a more accurate idea of expected delivery time, then please give me a ring or email me and if your order is required by a certain date, this must be stated on the actual order, not at a later date please.

Deliveries outside the UK

Please expect up to a 3-week wait on all deliveries outside the UK. Although this is unlikely, we cannot claim for missing parcels until this time has passed. This 3 week period starts when the parcel is dispatched.

All non-UK parcels are tracked and signed now due to the unreliability of Royal Mail Standard Parcels.