Delivery expectation update for 14th February 2019 – we anticipate orders being made same or next day for in-stock items.
How to gauge the wait time –
- If you have ordered 1 or 2 items, in popular colours then we can make them quickly
- For less popular colours and more complicated orders, it will take a few days longer
- Always expect a couple more days wait on padded items for example head collars
- We have discontinued the walking belt
We use a variety of delivery options such as Royal Mail or a courier of our choice.
The cost of delivery reflects the overheads incurred as a result of using the postal service or a courier and means your parcel could be sent either by Royal Mail or a courier.
Less popular items may mean adding a couple of days onto the lead time. Items such as brass trigger hooks and rings and brass circle chains often need to be ordered in. If you have ordered for example an unusual colour like pink, emerald, sky blue etc then we generally order these in when required hence the small additional cost for some colours.
In general terms, people are pretty impressed with our service and delivery but due to some problems out of our control with regard to courier companies, we have had to be more choosy about who we use. Good old Royal Mail is more reliable but slower due to needing to physically go to the post box or post office.
If you would like a more accurate idea of expected delivery time, then please give me a ring or email me and if your order is required by a certain date, this must be stated on the actual order, not at a later date please.