Returns may be accepted 14 days after receipt subject to the following terms:
All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement (if offered).
We are happy to deal with return enquiries, please, before you consider leaving a negative review, ask us to rectify the problem for you to your satisfaction, we are here to help.
Our address for returns is:
Meg Heath Dog Leads & Collars
1 Metheringham Heath, Nocton, Lincoln. LN4 2AJ.
Tel: 01522 810150
When an item cannot be returned
Exceptions to the right to cancel (refunds)
13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—
(c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
We will clearly identify items on our site that are custom made (consumer’s specifications as identified in section 13, sub section (c) above). We regret that these items do not qualify for a refund unless they are faulty.
Any personalised products such as embroidered products are ‘personalised’ and cannot be refund unless faulty.
List of items not eligible for return unless faulty:
The K9 Body Collar
Leads with padded handles
Any item not listed on the site that is made to a customers specification
The following colours:
Baby Pink, Electric Blue, Emerald, Grey, Lilac, Orange, Sky, White, Wine (Burgundy) and yellow.
If an item is faulty please contact us. We will reimburse your return postage to the maximum of £4.50. We do not refund chewed leads, but I will be happy to mend anything within reason.
Items returned as unwanted or incorrectly ordered will be subject to an additional 20% fee and postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dogs sizes if you are in any doubt please enquire as to whether your chosen product is suitable. In the case of long lines, please check you have ordered the right size & length. Make sure you know your lengths, for example feet vs metres.