Returns Policy

Returns

We have great faith in our products, but sometimes things go wrong. If this happens, please do the following.

  1. Keep the tags on.
  2. Return in an unused condition.
  3. Please let us know within 14 days and return the product within 30 days.
  4. Add your name and address to your return note.
  5. Anything that you ordered over the phone that was bespoke, ie made for you, that is not on the website, cannot be refunded unless faulty.

Address:

Meg Heath Dog Leads
1 Metheringham Heath, Nocton, Lincoln. LN4 2AJ.
Email: sarah@megheathdogleads.co.uk
Tel: 01522 810150

Our Advice Before You Chose a Product

Sometimes we change our minds about things we’ve bought, but it’s only fair that we explain that some items do not qualify for refunds. You can read the excerpt below from The Consumer Protection (Distance Selling) Regulations 2000 regarding bespoke items and the types of items we only refund or replace if faulty.

Faulty Items

If an item is faulty (even if bespoke) please contact us. We will reimburse your return postage to the maximum of £3.50. We do not refund chewed or frayed leads, but I will be happy to mend anything within reason. If stitching comes undone, we will replace these as long as they have been subject to normal wear and tear under our Lifetime Guarantee.

Unwanted Items

Items returned as unwanted, incorrectly ordered or incorrectly measured will be subject to a 10% deduction and postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dogs’ measurements, if you are in any doubt please let us help you. In the case of long lines, please check you have ordered the right length (be aware of feet vs metres when ordering). Unfortunately, we cannot accept returns for items that have been worn or chewed. The date of receipt will be from when your item was signed for.