Returns Policy

Our Advice Before You Chose a Product

Sometimes we change our minds about things we’ve bought, but it’s only fair that we explain that some items do not qualify for refunds. You can read the excerpt below from The Consumer Protection (Distance Selling) Regulations 2000 regarding bespoke items and the types of items we only refund or replace if faulty.

Please be very sure about measuring your dog and if unsure please ask me for advice as orders that are the wrong size where the customer is asked to measure their dog may not qualify for a refund.

All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement (if offered).

We are happy to deal with return enquiries, but please, before you consider leaving a negative review, ask us to rectify the problem for you to your satisfaction.  We are here to help.

You have 14 days to let us know about a return. The return must be sent back within 30 days.

Address for returns:

Meg Heath Bespoke Dog Leads & Collars
1 Metheringham Heath, Nocton, Lincoln. LN4 2AJ.
Tel: 01522 810150

When an item cannot be returned

The Consumer Protection (Distance Selling) Regulations 2000

Exceptions to the right to cancel (refunds)

13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—

(c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

We will clearly identify items on our site that are custom made (consumer’s specifications as identified in section 13, sub section (c) above). We regret that these items do not qualify for a refund unless they are faulty.

This legislation may be viewed here.

List of items not eligible for return unless faulty:

  1. Any item not listed on the site that is made to a customers specification.
  2. Changing your mind after 14 days for Unwanted Items.
  3. Leads with seized trigger hooks that are over 6 months old (we do advise that leads with nickel trigger hooks be taken care of and oiled if necessary). Check them daily to make sure they are fully functional.
  4. Fleece padded Simple Leader Head Collars.

Faulty Items

If an item is faulty please contact us. We will reimburse your return postage to the maximum of £3.50. We do not refund chewed leads, but I will be happy to mend anything within reason (I cannot stitch dirty webbing unfortunately, sorry). If stitching comes undone, we will replace these as long as they have been subject to general wear and tear (they will be inspected and a decision made.)

Unwanted Items

Items returned as unwanted or incorrectly ordered will be subject to an additional 20% fee and postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dogs sizes if you are in any doubt please enquire as to whether your chosen product is suitable. In the case of long lines, please check you have ordered the right size & length. Make sure you know your lengths, for example feet vs metres.

The date of receipt will be from when your item was signed for.