Returns may be accepted 14 days after receipt subject to the following terms:
All returns must include your name, address, order number, reason for return and whether you prefer a refund or replacement (if offered).
We are happy to deal with return enquiries, please, before you consider leaving a negative review, ask us to rectify the problem for you to your satisfaction, we are here to help.
Our Advice Before You Chose a Product
Sometimes we change our minds about things we’ve bought, but it’s only fair that we explain that some items are non-refundable on our website. You can read below the excerpt from The Consumer Protection (Distance Selling) Regulations 2000 regarding bespoke items and the types of items we only refund or replace if faulty. You have 14 days to let us know about a return, then the return must be sent back within 30 days.
Our address for returns is:
Meg Heath Dog Leads & Collars
1 Metheringham Heath, Nocton, Lincoln. LN4 2AJ.
Tel: 01522 810150
When an item cannot be returned
The Consumer Protection (Distance Selling) Regulations 2000
Exceptions to the right to cancel (refunds)
13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts—
(c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly
We will clearly identify items on our site that are custom made (consumer’s specifications as identified in section 13, sub section (c) above). We regret that these items do not qualify for a refund unless they are faulty.
List of items not eligible for return unless faulty:
- Any item not listed on the site that is made to a customers specification.
- The following colours: Baby Pink, Electric Blue, Emerald, Grey, Lilac, Orange, Sky, White, Wine (Burgundy) and yellow.
- Changing your mind after 14 days for Unwanted Items.
- Anything with fleece padding.
- Leads with seized trigger hooks that are over 6 months old (we do advise that leads with nickel trigger hooks be taken care of and oiled if necessary). Check them daily to make sure they are fully functional.
If an item is faulty please contact us. We will reimburse your return postage to the maximum of £3.50. We do not refund chewed leads, but I will be happy to mend anything within reason. If stitching comes undone, we will replace these as long as they have been subject to general wear and tear (they will be inspected and a decision made.)
Items returned as unwanted or incorrectly ordered will be subject to an additional 20% fee and postage at customers cost. In the case of wrong sizes, we strongly recommend that you check your dogs sizes if you are in any doubt please enquire as to whether your chosen product is suitable. In the case of long lines, please check you have ordered the right size & length. Make sure you know your lengths, for example feet vs metres.
The date of receipt will be from when your item was signed for.