I thought it would be great for you to see behind the scenes of the Meg Heath Dog Leads and Collars office come workroom. A bit of an insight into the process involved from receipt of order to posting your product.
The website was born almost 13 years ago using ShopFactory. Now I have moved with the times and use the popular WordPress and Woocommerce. The first design of the site was done by another designer, but it wasn’t long before I was doing all the design work myself.
The backend of WooCommerce collects our orders, this is when they are printed off and pinned up in the work area. Orders are placed in order of in-stock components and then orders that need materials ordering in. The in-stock materials are then ordered by thread colour with the blacks being done first, then red, then the less popular colours last. Customers that request a fast make are pushed to the front, but this rarely affects the delivery timing of other orders.
The making process
The machine I use is the same one I bought in 2006. It has had one upgrade to a more suitable servo motor (this means I can stitch slowly and more accurately).
When the item is finished, it is packaged up and sent either by courier or royal mail. I use Lincolnshire County Couriers or Royal Mail, occasionally Hermes.
This year I celebrate 13 years in business. Thank you to all the customers who made this possible!