What to expect when ordering an embroidered item?
If you are thinking of getting an embroidered dog collar and / or lead, we would just like to give you the opportunity to read through these notes. You will then know what to expect when having your dogs lead or collar embroidered.
The first point to mention when having your dogs collar or leash embroidered is that all personalised products are non-refundable unless faulty. Our Lifetime Stitching Guarantee still applies. You cannot change your mind if you do not like the product unfortunately, sorry.
Please add 5 extra working days on to your order (this a maximum and depending on work loads, we may still get your product out quickly.
Once your order is placed, you can change your mind about any aspect of your order as long as we have not started it. Bear in mind we usually start orders in less than 24 hours, usually the same day if received before 2 pm.
We have 5 thread colours but they don’t all look good with all webbing colours. So go ahead and choose your collar and lead, but we may contact you by email if we think your colour choice won’t look its’ best.
What can you have embroidered?
You can have up to (2 lots of) 15 characters including spaces in any one line of text. This can be anything that is made up of letters and or numbers, so your phone number and / or the dogs name.
If you have a dog club, why not have your clubs name embroidered on to a lead and sell them or give them away as promo items?
What ever you choose, it’s a great idea and a permanent marker on your dogs collar should they get lost.
Dog Collar Identification
Having your telephone number on your dogs’ collar is a great and permanent way (other than if they lose the collar) to make sure you can be contacted should you and your dog become separated. So why not have a new collar and matching lead with personalised embroidery on both!