We give a Lifetime Guarantee for *stitching faults and a 5 Year Guarantee for all other faults. We know that a good guarantee shouldn’t cost us anything and we’re quietly confident having seen customers dogs with collars and leads still in full working order after 5 years. There are obvious exclusions such as –
- Wear and tear
- Fraying from being constantly rubbed up against something
- Misuse of a lead or collar not for its’ intended purpose
- Any other use of the product at MHDL’s discretion that is considered unreasonable use
So really if you look after your product and use it as intended then we will be happy to replace it with our no quibble exchange (subject to inspection).
* When our stitching has literally failed. You can send a photo as proof as long as we can establish from the photo it is a Meg Heath product, we will despatch a new one. We may ask you to post it back for inspection as the lead may be subject to wear and tear or extreme use in which case we will be glad to replace it at the cost of a new one from our online store.